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68 percent of HR leaders say it's a candidate-driven market today



  • HR design not supporting business strategy impacting growth
  • Value of HR lost to candidates, employees, leadership and boards
  • Difficulty improving HR interaction models and practices

Interaction before operation


As the future of work arcs toward enhancing the employee experience — with organizations placing people at the heart of all they do — it’s time for HR to shift gears, transforming from a target operations model (TOM) to a target interaction model (TIM).


In the TIM, HR becomes a more people-centered function. It places a premium on exceptional personal and digital employee interactions, with employee satisfaction as the key success metric. By targeting the desired employee experience and building on end users’ needs, HR will naturally create a new people-focused design. As Mercer’s Global Talent Trends Study shows, organizations with an integrated strategy, both within the business and across HR, are more effective: High-growth firms are four times more likely to have an integrated people strategy.

Are you ready to start your transformation journey?

Try the HR Accelerator, a digital diagnostic tool to develop a prioritized roadmap for your HR service delivery.


start   Start

Align key stakeholders on guiding principles, must-win battles and project goals



Drive   Drive

Develop a comprehensive workplace transformation roadmap and manage change forward

HR Accelerator 

Discover   Discover

Discover   Discover

Analyze current state across technology, roles, organization structure, processes and content to determine areas of focus



Shape   Shape

Shape   Shape

Define future people service portfolio and new workplace interaction model along with role optimization

Our experts 

Armin von Rohrscheidt

Armin von Rohrscheidt

Global HR Transformation Leader, Mercer

Armin helps clients reinvent their human resources function to optimize its value and deliver an exemplary employee experience. He is the global expert for the Target Interaction Model architecture.


Meet all experts

Alberto Navarra

Italy HR Transformation Expert


Raphaele Nicaud

France HR Transformation Expert


Natalie Jacquemin

UK HR Transformation Expert


Akshat Joshi

South Asia HR Transformation Expert


Darryl Parrant

North Asia HR Transformation Expert


Ephraim Patrick

Australia HR Transformation Expert


Connect with our experts to find out more or schedule a demo