Transforming the HR function

Once a buzzword, HR transformation has become a matter of survival. Many organizations simply cannot succeed without effective remote working, digitalization of work, and agile workforces. The current environment demands shifting gears—from gradual evolution to rapid transformation.


With Mercer’s help, the most innovative HR teams are leading the change – not just supporting it – by transforming HR into a more people-centric function that is reimagining the employee experience and finding efficiencies during an unexpected time.

HR can transform how you do business


Learn how HR can improve the employee experience by moving to a target interaction model.

Jump-start transformation of your HR function and improve efficiency with Mercer’s HR Accelerator.

Current HR priorities

Research from Mercer’s Global Talent Trends Study shows energized employees are more resilient, more likely to stay and more ready to reskill — all vital to helping the business thrive. But only 4% of HR teams believe they deliver an exemplary employee experience.


Below are the top current priorities for HR. Which of these does your organization need to work on?


How can we build a compelling talent value proposition and develop data-driven strategies to attract and retain talent?

How do we develop a business case for HR technology investments and assess our HR cloud-readiness?

How can we ensure our employee experience differentiates us, especially in the new world of blended work?

How can we evolve our HR model to fit with an agile work environment?

How do we inspire and engage our people through substantial change?


Redesigning HR processes with people at the center

As organizations commit to improving the employee experience, we help HR play a strategic role by transforming from a target operations model (TOM) to a target interaction model (TIM). In the TIM, HR becomes a more people-centered function. It places a premium on exceptional personal and digital employee interactions, with employee satisfaction as the key success metric.


By targeting the desired employee experience and building on end users’ needs, HR will naturally create a new people-focused design. As Mercer’s Global Talent Trends Study shows, organizations with an integrated strategy, both within the business and across HR, are more effective. High-growth firms are four times more likely to have an integrated people strategy.

Accelerating HR transformation in your organization


HR transformation is not a one-time event — it is a journey. Whether you are looking to make your HR strategy work better for your business, build the skills of your HR team, or revamp your HR technologies, Mercer can help.

HR transformation


  • HR transformation check
  • HR service delivery model design
  • People-centric process redesign and optimization

Digital strategy and implementation


  • HR IT strategy and implementation
  • Cloud/digital readiness assessment
  • Risk analysis and mitigation

Change management


  • Change management planning and implementation
  • Communication strategy
  • Project management: training, implementation, and performance tracking


Get more out of your HR technology

Are you providing an optimized employee experience for end users and your HR teams? Technology alone does not drive change. Mercer approaches technology through a people and business lens, evaluating your unique business needs and environment.


Assessing Workday or ServiceNow? We offer up-to-the-minute advice on technology choices, deployments, optimizations, support and change activation. Get the most out of your investment with our advisory services and technology integration expertise.

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Learn more about how Mercer can help with your HR technology strategy, implementation, and optimization.

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