Employee benefits and technology trends report  

Adapt. Connect. Succeed.

Delivering benefits that truly benefit in a hyper-connected world

Technology is integral to adapting at speed and transforming business processes in the face of continuous crises. It’s the foundation that underpins and future-proofs your people, rewards and benefits strategy.

As employees' expectations and experiences evolve, a forward-thinking digital benefits strategy becomes essential for organizations and individuals to thrive. Leveraging benefits technology allows employers to achieve more while minimizing administrative burden and uncertainty. It streamlines transactional activities, ensures compliance, and mitigates operational risks. Ultimately, this positively impacts employee experience and their perception of their employers.

The need for benefits technology in the workplace is intensifying. And organizations across are responding, with 69% of HR professionals planning to increase investment in digital benefit platforms in the next 3 years. Technology is integral to transforming businesses processes and adapting at speed in the face of continuous crises. It builds an intentional and authentic approach, bringing business priorities, people needs and risk management together. It’s the foundation that underpins and future proofs your people, rewards and benefits strategy. 89% of employers with tech in place say it’s integral to staying agile in the face of change. With only 59% of employees saying that their benefits meet their needs, the time to focus on impactful personalization, meaningful connections, and technology to power transformation is now. Following years of tactical change, learning and agile crisis management,  Mercer Marsh Benefits can support you as you build a digital first personalised approach to benefits for all employees. To truly adapt, connect and succeed in an era of change. We help you harness the power of digital disruption to deliver benefits that truly benefit.

Mercer Marsh Benefits

Benefits that truly benefit

Benefits Technology 2023 report

Is your current benefits technology helping your organization adapt, connect, succeed?

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Get an in-depth look at the latest HR, benefits and technology trends.

Infographic

A bite-sized overview of the key findings from this year's research.

Insights from the 2023 report

The need for benefits technology in the workplace is intensifying, and organisations across the globe are responding, with 
69%

of HR professionals planning to increase investment in digital benefit platforms to support benefit administration and communication in the next 1-3 years.

Technology is integral to transforming businesses processes, and adapting at speed in the face of continuous crises, with 
89%

of those with benefit tech in place saying it is effective in keeping them agile in the face of change.

It builds an intentional and authentic approach, bringing business priorities, people needs and risk management together, allowing employers to deliver on their key benefit program objectives. 

With only 59% of employees saying that their benefits meet their needs, the time to focus on impactful personalization, meaningful connections and technology to power transformation is now.

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