—Josh Bersin, Global Industry Leader and Founder of the Josh Bersin Academy
Given the high expectations placed on HR today, it’s no wonder transformation is so widespread.
Often, HR transformation is sparked by a major human capital management (HCM) implementation. When new technology is introduced, HR needs to harmonize, redesign processes, and get employees up to speed. In this traditional approach, HR “pushes out” processes. But this hasn’t been effective at engaging employees. Technology can open the door to transformation beyond implementing a new HR platform.
In its place, a whole new model of HR is emerging. Instead of designing processes, HR is shifting its focus to designing experiences. This change comes with a completely new perspective on the roles and responsibilities of HR and requires:
In an effort to help HR teams understand this experience-focused approach, global industry leader Josh Bersin has written about HR transformation, highlighting Mercer’s Target Interaction Model (TIM). This innovative model helps HR departments reach their goals of becoming more agile, effective, and strategic.
Every HR team’s goals are unique to their particular organization and workforce. To demonstrate HR transformation in more detail, the report features two case studies by leaders in HR:
Read the report to see how Mercer helps organizations shift from a push to a pull transformation model.
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