Mercer 365™ to elevate employee engagement through all-in-one wellbeing platform

November 5, 2019

Toronto, Canada


As the self-serve, personalized, digital-first economy continues to disrupt sector after sector, Mercer, a global consulting leader in advancing the health, wealth and career of today’s workforce, announced a solution that will bring that revolution to wellness benefits: Mercer 365™.


Mercer 365 is an all-in-one digital solution that puts employee wellbeing at the centre of the employee value proposition. Through this offering, employees have access to best-in-class vendors, to support their overall wellbeing, whether physical, mental, financial or social.


Employees value their health over other benefits. According to Mercer’s 2018 Global Talent Trends study, employees value health over all other employee benefits with more than half (53%) of respondents prioritizing health over wealth and career progression.


So it’s no surprise that, in the extremely competitive Canadian labour market, employers want to invest in their employees’ wellbeing. In 2019, more innovative and customizable health solutions are available than ever before. But the sheer volume of options and complexity can be overwhelming, with individual solutions expensive and onerous to implement, particularly for organizations in the mid-market. Many employers cannot justify the expenditures or measure the value of their investment in wellness services for their workforce.


Through Mercer 365, that changes. Employers leveraging this new solution will easily be able to provide their employees with the benefits they are looking for, through the type of digital, omnichannel, self-serve platform they expect and demand. In doing so, they will position themselves more competitively and send a strong statement to their workforce that employee healthcare and wellbeing is core to the organization’s success. Further, through comprehensive benefits utilization and engagement reports, employers will be able to measure the effectiveness of their benefits spend, and make the case that investment in wellness delivers results in terms of employee engagement, health, and wellbeing.


“At Mercer Marsh Benefits, we’ve combined over 70 years of consulting experience with our cutting-edge Health Innovation LABS to create a comprehensive offering that will boost productivity and talent retention,” says Julie Duchesne, Leader of Mercer Marsh Benefits for Canada. “With Mercer 365, employers gain an edge to attract and retain top talent while employees gain access to a breadth of best in class wellbeing solutions that can be personalized based on their own needs.”


Dealing with vendors one-on-one is a complex process, where organizations take on fiduciary responsibilities, are faced with procurement and pricing challenges, and encounter complex data, security and IT integration issues. These challenges can be avoided by employers leveraging Mercer 365 and gaining access to its 14 trusted service providers. This allows Mercer 365 clients to benefit from our depth of expertise in the health and wellbeing space as well as its unique capability to select and vet high value, reliable services to employees, with all necessary security and privacy factors addressed and managed. Mercer 365 leverages the world-renowned, multi-award-winning Darwin software for benefits administration and employee engagement.


One of Mercer 365’s flagship service providers is Shoppers Drug Mart Inc., which will be making available a unique package of services to Mercer 365 clients. Through this offering, organizations leveraging the solution will be able to provide their employees access to virtual care services, including doctors, with an option to add enhanced services, such as chronic condition support.


"We are thrilled to be working with Mercer to create access to timely healthcare programs enhanced by technology,” said Mark Rolnick, VP Health Solutions at Shoppers Drug Mart. “Through our offering, employees will have even greater access to nurses, pharmacists and dietitians in a Virtual Care environment. This is complemented by a leading directory of healthcare professionals available to help people when they need it. Employees can also have access to Health Coaching Programs for those suffering from Diabetes, Cardiovascular Disease and Mental Health."


Through best-in-class healthcare providers including MediResource Inc., SSQ Insurance, LIFT session and SilverCloud Health’s leading digital mental & behavioural health platform, employees will have access to health assessment tools and a wide range of wellbeing solutions: telemedicine, fitness and nutrition coaching, chronic disease management support, stress and anxiety coaching, and sleep disorder solutions.


“Employers now have the ability to redefine the traditional definition of benefits by providing employees with easy, one-stop access to the health, wellbeing, and lifestyle benefits they need,” concludes Duchesne. “Mercer 365 engages and empowers employees to manage their overall health and wellbeing which ultimately empowers employers to attract and retain top talent.”


Mercer 365 is available to employers across Canada. To find out more, please visit:


About mercer
Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer’s more than 23,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With 75,000 colleagues and annualized revenue approaching $17 billion through its market-leading companies including MarshGuy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on Twitter @MercerCanada.


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